Get 20% off this month for your first order! Until 30 November. $50.00+ Code: order1
Get 20% off this month for your first order! Until 30 November. $50.00+ Code: order1
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Ancestral care made fresh, with love — just for you.
Each Zemi Naturals product is handcrafted in small batches with natural ingredients. Because of the personal-care nature of our items, we cannot accept returns or exchanges on opened or used products for health and safety reasons.
That said, your satisfaction matters deeply to us. If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery so we can make it right.
✨ We gladly offer:
Replacement for items damaged in transit
Exchange or store credit for products that arrive in error
Personalized assistance to ensure your future orders are perfect
💛 To request a replacement or report an issue:
1. Email support@zemi-yucayeke.com (or your preferred address) with your order number, photos, and details.
2. We’ll respond within 2–3 business days with next steps.
Please note:
Sale or seasonal items (such as limited-edition collections) are final sale.
Shipping costs are non-refundable.
Refunds, if approved, are processed back to your original payment method.
🌸 Thank you for supporting handcrafted ancestral products — your understanding helps us continue creating small-batch, earth-honoring care for every family.
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