Zemi Naturals Return & Refund Policy

🌿 Zemi Naturals Return & Refund Policy
Rooted in care. Guided by intention.
🌱 Our Commitment
At Zemi Naturals, every product is handcrafted in small batches using carefully selected ingredients inspired by nature and ancestral practices. Because of this, each item carries intention, care, and attention to detail.
We want you to feel confident, supported, and cared for in your experience with us.
🧴 Returns & Exchanges
Due to the personal care nature of our products, we are unable to accept returns on:
Opened or used items
Products exposed to external conditions after purchase
This helps us maintain the safety, hygiene, and integrity of every product we offer.
🌸 If Something Isn’t Right
Your experience matters deeply to us.
If you receive a product that is:
Damaged
Defective
Incorrect
Please contact us within 3 days of purchase or delivery.
Include:
Your name
Order details (or market location/date)
A photo of the product
We will gladly offer:
A replacement
or
Store credit
(We choose this approach to stay sustainable while still taking care of you 🤍)
🌿 Skin Sensitivity & Allergies
Our products are made with natural ingredients, but every body is different.
We recommend:
Performing a patch test before full use
Reviewing ingredient lists carefully
Zemi Naturals is not responsible for reactions due to:
Known allergies
Individual sensitivities
(But if something happens, still reach out—we care about you beyond the policy 💛)
💫 Market Purchases
For items purchased at markets:
All sales are final
Exchanges may be considered on a case-by-case basis within 24 hours, depending on product condition
This helps us honor the freshness and small-batch nature of what we create.
🌎 Intentional Use
Our products are created to support your care rituals, not to diagnose, treat, or cure medical conditions.
We encourage you to:
Listen to your body
Use products with awareness and intention
🤍 Our Promise
We are not just selling products.
We are offering something made with hands, الأرض (earth), and corazón (heart).
If something doesn’t feel right—reach out.
We will always meet you with respect and honesty.
📩 Contact: [your email here]